Overview of the project

In technical support roles, users can find themselves stuck trying to replicate an issue, or live environments do not give as much flexibility that is needed in order to provide the best support for your customers with visual cues.

What was the challenge?

 Google Chrome gives you extra flexibility through the Chrome DevTools (also called "Inspect Tool"), although the tool might not be known to less tech savvy users. Not all teams work on the same schedule, and with other scheduling limitations, to avoid delays in sharing tools that require minimum training but do need some practice.

What was the solution?

Due to the overwhelming requests and the tool being already available but not well known, a training need analysis was done, and a self-led course was created with images and videos showing possible usage of the tool already available to users. The course can be either presented in team meetings (if time is available), or self explored by the final users.

What were the results?

 

This accessible bite sized learning module solution is scalable and versatile, and it was shared to several other teams as it didn't need further training and it is self explanatory, being able to reach a lot more final users than originally anticipated and in much faster time.